Shipping & Delivery:
All of our products are shipped via Canada Post. A flat fee of $20.00 plus GST and PST (where applicable) will be applied to orders.
Some remote addresses may require additional charges for shipping and are excluded from the above shipping rate – those customers will be contacted before any shipping transaction takes place to ensure correct costs are communicated.
Additional Shipping/Handling Charges:
Additional shipping and handling charges may apply to large/bulky items that require special packaging. If applicable, these additional charges will be communicated by email after placing the order and prior to shipping.
For orders requiring faster shipping times, please send us an email and we will get back to you with the costs associated with those options.
Orders will be shipped 1-3 business days from the time of ordering, Monday through Friday. Orders placed during weekends/holidays will be shipped the next business day.
Returns & Exchanges:
Purchases can be returned within 14 days of the purchase date. Please send us an email at email@example.com to communicate your intent to return and receive help with packing/shipping instructions.
Items may be returned either in-store or shipped back to us. Please note that shipping returned items will be at the customer’s expense. Goods must be in resalable new condition. Odors (smoke, etc.), pet hair, discoloration, alterations, washed product, or removal of manufacturer’s tags will void any return.
Refunds, when applicable, will be made to the original payment method and on the same card used.
Return shipments may take up to 14 business days to process.
Any garments to which alterations have been made are deemed final sale due to the personalized nature of our tailoring service.
Gift Card Purchases:
If you purchased items using a Gilbert’s Big & Tall gift card then you may only be refunded with a credit note.
Price Adjustment Policy
We do not offer price adjustments online. Merchandise is priced as is and accurately reflects associated labour with getting it into your hands.
Undergarments Sales Policy
Due to the nature of undergarments, all sales are final. We encourage you to call us to discuss sizing to ensure the proper fit is selected before shipping/pickup. We thank you for your understanding when shopping in this category.